Games, Categories, Providers Log in Get Bonus

Privacy Notice – CrownPlay Casino

Scope

This document describes the data processing matters at CrownPlay. Here you also can learn how our affiliates may handle your information.

Who We Are

The company operating this website acts as the Data Controller for your personal details. In that capacity, we decide the purposes and methods of processing your information. There’s a joint controller company involved in our operation. This one also shares the responsibility for protecting your details.

What Pieces of Information Do We Gather?

1. Data You Provide Directly

  • Registration Details: When you create an account, you submit information like your email, full name, birth date, gender, country, username, and social security number. We also collect your IP address and approximate location at the time of sign-up.
  • Identity Information: You provide your ID documents to us when passing Know Your Customer (KYC). These are passport, proof of address, and source-of-funds documents.
  • Financial Data: This may include IBAN, Bank ID, CPF/CPR numbers, and other payment-related details required for deposits, withdrawals, and AML checks.

2. Personal Data Collected Automatically

  • Device Metadata: IP address, OS version, and device identifiers, which help us optimize site performance and compatibility.
  • Logs and Usage Patterns: We record your site activities—page views, clicks, time spent per section, and so on. Some of this comes from cookies or related technologies.
  • Location Insights: We infer a general location to fulfill legal obligations or improve user experience.

3. Data Obtained From Others

  • Publicly Available Sources: Government registries, open social platforms, or any publicly accessible site.
  • Third-Party Databases: Credit agencies, fraud prevention groups, or financial institutions providing verification or investigative support.
  • Inferences: We may deduce preferences or interests based on the games you play or pages visited.
  • User-Published Content: Information you’ve deliberately made public on social media, linked accounts, or other online platforms.

Why We Collect Your Data

Our primary goals are:

  1. Service Delivery: Managing your account, enabling wagering, and processing payments.
  2. Customer Support: Addressing inquiries or issues submitted through our help channels.
  3. Troubleshooting Problems: Gathering data to evaluate how our services are used, and create new features.
  4. Risk & Fraud Prevention: Monitoring user activity to detect potential fraud, comply with AML regulations, and foster secure gameplay.

Also, data gathering is crucial to send you promo materials, meet laws and ensure site security.

Our Lawful Bases for Processing Your Data

  1. Contract Fulfillment
    We use your personal information to set up your account, deliver our services, and abide by terms you’ve agreed upon.
  2. Legal Obligation
    Certain processes arise from legal mandates—verifying your age, assessing your location, meeting responsible gambling standards, or complying with anti-money laundering laws.
  3. Legitimate Interest
    We may handle data for the benefit of CrownPlay or a third party when it does not conflict with your core rights. Examples: preventing unauthorized site use, litigating claims, or leveraging analytics to fine-tune our services.
  4. Consent
    With your explicit consent, we may distribute marketing announcements, run targeted ad campaigns, or administer tournaments and loyalty rewards. You are always free to withdraw consent, though prior use remains lawful.

How We Share Your Personal Data

  1. Intra-Group Access: Approved CrownPlay staff, contractors, or affiliates who need the data for operational tasks.
  2. Payment & Banking: Facilitating monetary transactions requires some details (e.g., name, address, DOB) to be shared with banks or e-wallet partners, as well as KYC documentation for AML compliance.
  3. External Service Providers: We may hire third parties for tasks like technical support, email distribution, cloud hosting, or specialized development.
  4. Marketing Affiliates: Entities that assist with creating or delivering promotions might receive limited data relevant to campaign management.
  5. Fraud Prevention Bodies: If suspicious activity occurs, we may share essential records to investigate or forestall fraud.
  6. Mergers & Acquisitions: If the company undergoes reorganization, sale, or a similar transition, user information could be passed along under the same privacy principles.
  7. Game Providers: Certain gameplay or account data may be shared with software developers for troubleshooting or performance reviews.
  8. Analytics & Market Research: Aggregated or anonymized data can be used for analyzing user behavior or market trends.
  9. Regulatory Authorities: We comply with lawful requests from government bodies, gaming commissions, or law enforcement as necessary.

Note: Our approach is to share only what’s genuinely needed, with all recipients bound by appropriate legal or contractual obligations.

Data Retention

We hold on to your information as long as your account stays active and for the reasons stated in this Notice. However, AML rules and other regulations may necessitate that we keep records beyond an account’s closure. If your account is shut down and no legal or operational reason remains to retain your data, we either remove it or anonymize it so it cannot be re-associated with you.

Your Rights

Depending on where you live, you may have specific entitlements regarding your personal data:

  • Access: Request details about what data we store and how it’s processed.
  • Rectification: Correct mistakes or update incomplete information.
  • Erasure: Ask us to remove your personal data if no overriding obligations exist to keep it.
  • Restriction: Limit the ways we use your data under certain conditions.
  • Data Portability: If it’s feasible, you may request a structured, electronic version of your information to share with another entity.
  • Withdraw Consent: You’re free to revoke any earlier permission you’ve given, and that won’t affect any data use that happened before you withdrew it.
  • Lodge a Complaint: If you believe we’ve mismanaged your data, you can contact the appropriate authority in your region.

To exercise any of these rights, you can email [email protected] or [email protected].

Cookies and Tracking Tools

As with any other website, we must monitor your behavior on the website to become better. This is where cookies and other technologies come to the aid. If you visit the website first, you’ll see the dialogue box in the bottom of the main screen, asking for your consent.

Strictly necessary cookies don’t need consent, but for other cookies, we’ll ask for your agreement when you first visit. Full details on types of cookies we use, their objectives, and methods to adjust your preferences are in our Cookie Notice.

Transferring Data Outside the EU/EEA

In situations where personal data is moved beyond the European Economic Area, we ensure reliable protections—like Adequacy Decisions or Standard Contractual Clauses—to maintain a high security standard. If neither of those applies, we’ll rely on other accepted frameworks to keep your data secure.

Ownership Changes

If a sale, merger, or similar event impacts the business, the successor organization may use your personal data under this same Notice (or an equivalent one). You will be notified if your data is to be used differently, giving you the choice to consent.

Contacting Us

Have questions about this Privacy Notice or any issue with your data? You may reach us via:

We make every effort to address inquiries and concerns promptly.

Updates to This Notice

The text you see on this page is always relevant, and the date below proves it. As soon as we implement the changes, we modify the text here. It’s your responsibility to check the text from time to time.